Stage 1
Map the facility
Define Areas and Locations, create the Facility, and establish the structure used by requests and recurring work.
Implementation & Support
A guided rollout built around the way each facility already works.
REQQER implementation starts with the facility's real operating structure and current work practices. Help Desk works with the customer to get Work Orders running first, then translates each facility's preventive and regulatory task calendar into the Scheduler, tailors electronic forms, and supports the organization as it expands.
Work Order workflows are usually up within a week—often sooner—when setup information is returned promptly. Scheduled Tasks typically take longer because each facility's recurring calendar and forms deserve a more deliberate review.
Configuration-led rollout
Common structure. Local flexibility.
REQQER can start with standard behavior and apply more specific Organization, Facility, and User choices where appropriate.
BaseStandard REQQER behavior
OrganizationShared operating choices
FacilityLocal needs and defaults
UserRole or individual preferences
A practical implementation sequence
Get the daily work flowing first. Then build out the recurring program.
Customers do not have to automate everything at once. REQQER is commonly rolled out in stages so staff can become comfortable with Work Orders before the more detailed Scheduled Task and form conversion work is completed.
Stage 2
Launch Work Orders
Set up request channels, Quick Entry shortcuts, Mobile workflows, and train the staff who will manage incoming Reqs.
Stage 3
Convert the task calendar
Match the facility's preventive and regulatory calendar to Scheduler tasks, frequencies, and Next Dates.
Stage 4
Tailor forms and expand
Adapt electronic forms and validations, roll out tasks in practical groups, and extend REQQER to additional facilities on the customer's schedule.
Work Order implementation
Start by giving the facility one reliable way to receive and manage work.
Help Desk begins with an Area/Location spreadsheet that the customer completes around the way the building is actually organized.
- Areas can represent broad sections such as floors or nursing units.
- Locations can include patient or resident rooms plus places such as Laundry, Roof, Exterior Grounds, mechanical spaces, and other locations the customer wants identified explicitly on a future Req.
- Help Desk creates the Facility in REQQER and imports the completed Area/Location spreadsheet.
- Users and External Vendors can be gathered and entered as part of the setup.
Request intake
Put the reporting path where people already are.
Help Desk works with the customer's IT department to place Quick Entry shortcuts on facility desktops, wall-mounted touchscreen kiosks, and individual cell phones. General staff can also be taught to submit requests by email and, when configured, optional voicemail.
Those Work Orders feed the same Requests Console used by the maintenance team to prioritize, assign, document, and resolve the work.
Live remote training
Train the people who manage the work—and make request entry simple for everyone else.
- Maintenance Director, maintenance staff, and Administrator: Requests Console and day-to-day Req management.
- Maintenance staff: REQQER Mobile, Req updates, forms, and Mobile Batch Entry during walkthroughs.
- General facility staff: the customer usually trains staff on the simple Quick Entry shortcuts, email intake, and optional voicemail process.
- Recorded materials can supplement live sessions, such as short Dashboard training videos.
Training is included in the monthly subscription and is not billed separately.
A realistic first milestone
Work Orders can usually be live quickly.
A facility is commonly up and running with Work Order intake and management within a week, often less. The biggest variable is usually customer turnaround because facility leaders and IT teams have competing operational priorities.
REQQER does not require the preventive-maintenance conversion to hold up this first stage. Staff can begin using Work Orders while Help Desk and the customer work through the recurring task program.
Preventive and regulatory task conversion
Translate the facility's own task calendar into REQQER—not the other way around.
Once the Work Order process is established, Help Desk provides a spreadsheet of common regulatory and preventive-maintenance tasks with placeholders for Frequency and Next Date. That becomes a working starting point, not a mandatory template.
Match the internal calendar
Help Desk and the customer compare the starting task list with the facility's own maintenance and regulatory calendar.
Add, remove, and schedule
Irrelevant tasks are removed, additional responsibilities are added, and Frequency and Next Date values are aligned to the facility's desired schedule.
Build the Scheduler
Help Desk imports the reviewed spreadsheet so the recurring responsibilities can begin generating individual Scheduled Task Reqs.
Recognize recurring work
Maintenance staff are trained on how Scheduled Tasks appear automatically in the Requests Console and how they differ from one-time Work Orders.
Preserve each facility's calendar
Every facility has its own internal task calendar. The goal is to implement that calendar accurately rather than force all facilities into one identical schedule.
Roll out at a practical pace
Tasks can be introduced a few at a time when form conversion or workflow review is needed, rather than delaying the whole implementation.
Electronic forms
Bring the paper process into the work record.
Form conversion is often an ongoing part of implementation. Help Desk can start from forms already in the REQQER library and tailor them to the customer's requirements instead of asking the facility to redesign everything from scratch.
- Convert existing paper forms to electronic versions.
- Customize prompts, fields, required responses, and validation rules.
- Configure corrective child Reqs where a form response should create separately trackable follow-up.
- Train staff to complete forms from REQQER Desktop and REQQER Mobile.
- Continue modifying existing forms or creating new forms after rollout as operational needs change.
Included support
Support remains part of the subscription after go-live.
Customers can contact REQQER Support by direct email, telephone, or the dedicated Support page inside REQQER. Anyone at the customer organization may contact Support when assistance is needed.
- Highly responsive Help Desk coverage during business hours
- Continued responsiveness outside normal business hours
- Setup, configuration, training, and product questions included
- Future form modifications and new forms included
- No separate support charge
Ongoing partnership
Configuration can keep changing after implementation.
A facility's process is not frozen on launch day. Help Desk can continue adjusting forms, defaults, workflow configuration, and other supported settings as needs evolve.
When a customer requests specialized custom functionality that would not normally become part of REQQER for other customers, the scope and any associated terms are discussed and agreed upon before that work begins.
Straightforward facility pricing
Start with the facilities you want. Expand when you are ready.
REQQER does not require an organization-wide rollout. Customers often begin with one or two facilities, prove the workflow, and extend to additional facilities according to their own operating schedule.
$75 / monthPer facility for facilities up to approximately 250 beds
IncludedSetup, configuration, live training, and ongoing support
Month to monthNo annual contract and no minimum facility count
No per-user or per-bed fees.
Standard facilities up to approximately 250 beds are $75 per month per facility. Larger facilities are quoted separately based on the circumstances. There are no setup or configuration charges, and training and support are included. Customers sign a Software Subscription Agreement that documents the basic financial and operational relationship.
A phased rollout is normal.
There is no requirement to deploy REQQER to every facility in an Organization at once. Many customers start with one or two facilities; where practical, two facilities can make the value of multi-facility reporting and oversight easier to evaluate. REQQER generally does not offer trials because meaningful facility automation requires real setup and configuration work.
Plan the rollout
Bring your current process, task calendar, and forms to the conversation.
A REQQER discussion can start with one facility and one practical goal—then map the path from request intake through recurring work, forms, documentation, training, and broader multi-facility visibility.